Shipping policy

Thank you for shopping with Homeliven.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed on weekends or holidays will generally begin processing on the next business day.

Shipping Cost

We offer free shipping on all orders.

There is no standard shipping charge for orders covered by this policy.

Shipping Time

Delivery typically takes 5–8 business days after dispatch, depending on your location and carrier conditions.

Processing and shipping times are separate:

Processing Time: 1–3 business days
Delivery After Dispatch: 5–8 business days

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation.

Tracking information will be provided when available. Please allow some time for tracking information to become active after the carrier receives your shipment.

Large Appliance Delivery

Certain products, including refrigerators, freezers, ranges, ovens, dishwashers, and other large appliances, may require specialized handling or delivery arrangements.

Where additional delivery coordination is required, we may contact you using the phone number or email address provided with your order.

Please ensure that your delivery address and contact information are complete and accurate.

Delivery Delays

While we aim to meet our stated delivery estimates, delays may occasionally occur due to:

Carrier delays
Severe weather
Holidays
High shipping volumes
Operational disruptions
Other circumstances outside our reasonable control

If your order has not arrived within the expected timeframe, please contact our customer service team.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error after placing your order, contact us immediately at support@homeliven.shop.

We cannot guarantee that an address can be changed once an order has entered the shipping process.

Lost Packages

If your tracking information indicates a delivery problem or your order has not arrived within the expected timeframe, please contact us.

We will review the shipment information and assist with the appropriate next steps.

Damaged Shipments

Please inspect your appliance after delivery.

If your order arrives damaged, contact us promptly at support@homeliven.shop.

We may request photographs showing the appliance, shipping packaging, shipping label, visible damage, and model or serial information where appropriate.