What products does Homeliven sell?
Homeliven offers home and kitchen appliances, including refrigerators, freezers, air conditioners, ranges, ovens, microwaves, dishwashers, and other household appliances.
How long does order processing take?
Orders are processed within 1–3 business days, Monday–Friday, excluding holidays.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
How long does delivery take?
Delivery typically takes 5–8 business days after dispatch, depending on your location and carrier conditions.
What is the total estimated delivery timeframe?
Orders require approximately 1–3 business days for processing, followed by approximately 5–8 business days for delivery after dispatch.
Will I receive tracking information?
Yes, where tracking is available. Tracking information will be provided after your order has been dispatched.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
Do you accept change-of-mind returns?
Yes. Eligible products may be returned within the 30-day return period for change-of-mind reasons, subject to our Refund & Return Policy.
How do I return a product?
Contact us at support@homeliven.shop before returning your product.
We will provide return instructions and the appropriate return destination.
For large appliances, do not arrange return shipping until you have received instructions from our customer service team.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Who pays for return shipping?
For change-of-mind returns, customers are responsible for return shipping costs.
If a product arrives damaged, defective, or incorrect, contact us first. Where Homeliven is responsible for the issue, we will provide an appropriate return solution without requiring the customer to pay return shipping costs.
How long do refunds take?
Approved refunds are processed within 10 business days after inspection and issued to the original payment method.
Can I return a refrigerator or freezer?
Eligible refrigerators and freezers can be returned according to our Refund & Return Policy.
Because these products are large and heavy, contact us at support@homeliven.shop before arranging a return.
Can I return an air conditioner?
Eligible air conditioners can be returned according to our standard 30-day return policy.
Can I return a range, oven, or dishwasher?
Eligible appliances can be returned according to our Refund & Return Policy. Please contact customer support before returning large appliances.
What if my appliance arrives damaged?
Contact us promptly at support@homeliven.shop and provide your order number and photographs of the appliance and packaging.
What if I receive the wrong appliance?
Contact us at support@homeliven.shop. We will review your order and provide an appropriate resolution.
Can I cancel an order?
Contact us as soon as possible.
If your order has not entered fulfillment or shipping, we will attempt to process the cancellation.
Are my payments secure?
Payments are processed using secure third-party payment providers.
How do I contact Homeliven?
Email: support@homeliven.shop
Phone: +1 972-656-9124
Address:
2917 Edith Ln
Haltom City, TX 76117
USA