Refund policy

At Homeliven, we want customers to understand clearly how returns and refunds are handled.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

If you would like to request a return, please contact us within 30 days of delivery.

Return Eligibility

To be eligible for a standard return, the product should:

Be returned within the applicable 30-day return period
Be in an appropriate condition for return
Include original accessories and components where applicable
Include manuals where applicable
Include proof of purchase or the applicable order number

For large appliances, please contact us before arranging shipment of the product.

How to Request a Return

To start a return, contact:

Email: support@homeliven.shop
Phone: +1 972-656-9124

Please provide:

Your full name
Order number
Product name
Reason for the return
Photographs if the product arrived damaged, defective, or incorrect

Our customer service team will review your request and provide the appropriate return instructions.

Do not send a large appliance to our business address without first receiving return instructions from us.

Change-of-Mind Returns

Eligible products may be returned within the 30-day return period if you change your mind.

Products should be returned in an appropriate condition with their original accessories, manuals, components, and packaging where reasonably applicable.

Please contact us before shipping the product so we can provide the appropriate return instructions.

Return Method

Eligible returns are accepted by mail or shipping carrier after you contact our customer service team and receive return instructions.

Large appliances may require a specific carrier or freight return arrangement.

Please do not independently ship a large appliance before receiving return instructions.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of returning the product unless otherwise stated or agreed by Homeliven.

If a product arrives damaged, defective, or incorrect, contact us before arranging a return.

Where Homeliven is responsible for the issue, we will provide the appropriate return solution without requiring the customer to pay return shipping costs.